Special order items may be returned if defective for exchange. Special orders already in transit either from manufacturer or Bananas cannot be canceled.
If you agree to back order or special order a product, you agree that order may not be canceled unless approved by Bananas. Installed items such as (but not limited to) guitar pickups, drum heads, headphone parts and other installed parts Rather than make you click elsewhere for the 'small print', here it is in not-so-small print:Ĭonsumable items such as (but not limited to) strings, picks, drum sticks, drum heads, phono cartridges and replacement speakers.Īny item that is worn on the body or is blown into, such as (but not limited to) earplugs, wind controllers or harmonicasĬomputer software, items that can be copied and copyrighted material such as (but not limited to) books, videos and CD's
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Once we process your RA request, we will send you a Return Authorization Number, and instructions on how to return the item.Īny item (other than as noted below) purchased from Bananas at Large online store may be returned, within 45 days of the shipment date, for a full refund of the purchase price minus shipping costs, or for exchange or credit. In addition, if you can include the reason for your return, and any other comments, that would be appreciated. To request a Return Authorization Number (RA Number), please email with your full name, order number, item that you are returning, and what type of return you would like us to process - either exchange for the same item, exchange for another item, or return for refund. In order to return a product, Request a Return Authorization Number (RA Number). Note: Bananas recycles unused boxes when possible. All items are still considered brand new, under full warranty and fall under our same guarantees. In those rare cases we will remove and inspect all items and repackage them in acceptable boxing to make it safe to you. Once a package is logged as delivered by the shipping company the customer is responsible for any issues related to the delivery of the package at that point.ĭue to conditions beyond our control (weather, shipper's handling etc.) some boxes that products originally come in cannot be re-used to ship out to customers.
Bananas cannot be held responsible for lost packages once they are logged as delivered by the shipping company. By placing orders with us you agree to be present to receive packages sent to you. We are not the shipping company and therefore cannot be held responsible for faults that lay with the shipping company. We utilize legitimate bonded and licensed shipping carriers only (UPS, Fed Ex, USPS etc).
This includes validation of the shipping address with the issuing bank. Orders must be approved by our authorization process. We accept major credit and debit cards - Visa, MasterCard, Discover, and American Express.
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